Uw vragen, eenvoudig beantwoord
Veelgestelde vragen
Bekijk enkele van onze veelgestelde vragen.
What time is check-in?
14:00
What time is check-out?
11:00
What can I do if I arrive early?
We can store your luggage for you
What time is breakfast served?
Monday to Friday, 06:30 to 10:30. On weekends it is 07:00 to 11:00
Any allergies or food intolerance?
You can just let us know and we will assist you
Is breakfast included in the room rate?
You have the option of including breakfast in your rate or not
Do you offer free Wi-Fi?
Yes
Are there parking facilities at the hotel?
Yes, secure, safe and complimentary
What amenities are available in the rooms?
Hairdryer, safe, TV and fully equipped kitchenette with tea & coffee station
Do you have a fitness centre or swimming pool?
Yes, we have a gym on site, as well as an adult indoor lapping pool & outdoor swimming pool
Is the hotel pet-friendly?
No
What is your cancellation policy?
48 hours prior to arrival out of season, 7 days prior to arrival peak season to avoid penalties
How do I modify or cancel a reservation?
It depends on the booking channel that was used to make the reservation
What types of credit cards do you accept?
We accept all major cards, except American Express
Do you have a lift?
Yes
Do you offer airport shuttle services?
Yes, at an additional cost
Are there restaurants or bars on-site?
We do have a restaurant where breakfast is served in the morning. For lunch and dinner, reception will gladly recommend nearby restaurants.
How do I book a table at your restaurant?
Ask reception to assist.
Can I host an event or meeting at the hotel?
Yes, reception or our events manager is more than happy to assist with booking our Conference Venue
Do you have any special offers or packages?
Yes, refer to the specials page on our website
Can I request an extra bed or crib in the room?
Yes, however, you will have to request it prior to arrival and it is subject to availability
What is there to do in the local area?
Canal Walk Shopping Centre, Century City Convention Centre and several tourist attractions
Do you offer gift vouchers?
Yes
Who do I contact if I have further enquiries/questions about my stay?
Reception or reservations
Vindt u het antwoord op uw vraag niet? Bel ons dan op +27 21 528 7000 of mail ons via reservations@islandclubhotel.co.za