Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on
+27 21 528 7000
or email us at
reservations@islandclubhotel.co.za
What time is the check in?
14H00
What time is the check out?
11H00
What can I do if I arrive earlier to the hotel?
We can store your luggage for you
Can I store my luggage with you?
With pleasure
Are there hotel images on this website?
Yes
What time is breakfast served?
Monday to Friday, 06h30 till 10h30 .On Weekends it will be 07h00 till 11h00
Any allergies or food intolerance?
You can just let us know and we will assist you
Is breakfast included in the room rate?
You have the option of including breakfast in your rate or not
Do you offer free Wi-Fi?
Yes
Are there parking facilities at the hotel?
Yes, secure, safe and complimentary
What amenities are available in the rooms?
Hairdryer, safe, TV and fully equipped kitchenette with tea & coffee station
Do you have a fitness center or swimming pool?
Yes, we have a gym on site, as well as an adult indoor lapping pool & outdoor swimming pool
Is the hotel pet-friendly?
No
What is your cancellation policy?
48hrs prior to arrival out of season, 7 days prior to arrival peak season to avoid penalties
How do I modify or cancel a reservation?
It depends on the booking channel, that was used to make the reservation
What types of credit cards do you accept?
We accept all major cards, except American Express
Do you have a lift?
Yes
Do you offer airport shuttle services?
Yes at an additional cost
Are there restaurants or bars on-site?
We do have a restaurant where breakfast is served in the morning. However, we are contracted with the Mozambik Restaurant at The Colosseum Hotel for your lunch and dinner requirements
How do I book a table at your restaurant?
Ask reception to assist or contact Mozambik directly.
How do I book a treatment at the Spa?
Ask reception to assist
Can I host an event or meeting at the hotel?
Yes, reception or our events manager is more than happy to assist with booking our Conference Venue
Do you have any special offers or packages?
Yes, refer to the specials page on our website
Can I request an extra bed or crib in the room?
Yes, however, you will have to request it prior to arrival and it is subject to availability
What is there to do in the local area?
Canal Walk Shopping Centre, Century City Convention Centre and several tourist attactions
Do you offer gift vouchers?
Yes
Who do I contact if I have further enquiries/questions about my stay?
Reception or reservations
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